ONLINE RETURNS & EXCHANGES
Changed your mind? Don’t worry, we got you. Our goal is to ensure that you are satisfied with your entire shopping experience.
- Returns by mail
We will happily accept returns of unaltered merchandise (in its original condition, with all tags affixed) by mail for a full refund within 15 days of the purchase date. Shipping fees are non-refundable. Follow these step-by-step instructions here.
Really love that item but want a different size/colour?
Return your item(s) by mail and we will be glad to offer you FREE SHIPPING on your replacement order. Follow these step-by-step instructions here and be sure to select the exchange option.
- In-store exchanges
We are pleased to offer you the option to exchange your item(s) in at Le Suit Shop within 15 days of the purchase date. Please bring the merchandise you wish to exchange (in its original condition, with all tags and unaltered) along with the original shipping invoice. We will be pleased to help you find an item you will love.
2 EASY STEPS TO REQUEST A RETURN APPROVAL ONLINE
- Click here to request an online return and follow the steps provided on the next screen. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
- Ship your item(s) using the Easy Return Label you received for a flat fee of $7.50 plus tax, which will be deducted from your refund. Or you may use the shipper of your choice.
You will receive an email once the return is completed. We will process your refund to your bank within 3 to 5 business days following the reception of merchandise at our warehouse.
Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.
Please note that returns sent without an approval will not be accepted.